[Resolved] Justdial.com — not satisfied with services but still ecs deduction every month
AyAyurmarma on Jan 28, 2018
Ours is a small ayurvedic centre in kharghar navi mumbai. We had renewed our contract with just dial in feb 2017 but as we were not satified with their services we requested them to stop the services and put the stop ecs in the bank the very next month in march 2017. Our manager was handling before but she never bothered to check whether we were getting the service that was committed to us. So because of her we had continued for past more than 1 year but when we personally monitered we were not satisfied with the services provided and spoke to many resp and send many emails to the company. They were deducting almost rs 13000 every month inspite of our request to stop ecs and we were not even using their services. How can a company force a unsatified customer to take their services. We infact kept the account to minimum but still till jan 2018 they have deducting some 235 rs when we are not even taking their services.. Till date just dial have stolen our hard earned money rs one lac and 35 thousand from our bank account from feb 2017 till date (We have not counted the previous years amount). The company is a big cheat. They never responded to our emails, only twice their resp have come assuring us that something would be sorted out but its being almost more than 6 months no answer, and we are being cheated and looted of our money. Now in jan 2018 when they deducted rs 235 from my account i got frustrated and filed in consumer forum and within a week i got a call for just dial rep mr rishabh but still not sorting the issue. I am waiting for justice and hope that i receive my hard earned money back. I had to go thru so much mental agony and haressement from just dial.
Complaint marked as Resolved Mar 3, 2018
[Jan 28, 2018] JustDial.com customer support has been notified about the posted complaint.
Verified SupportJustDial.com Customer Care's response, Jan 29, 2018
We are sorry to hear that you have a concern in your contract.
We have forwarded your request to our concerned specialist department and you will be contacted shortly.
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