[Resolved] JustDial.com — online transaction amount not credited to merchant | |
Sir, On 17/09/2020 i made transaction of Rs.27999 through just dial payment gateway by sbi credit card ref: transaction id: bpv8p9c1 payment towards reliance digital, bistupur jamshedpur for purchasing mobile. But money is not credited to merchant that is relaince digital. I called several times just dial customer service. They told me complain is registered and issue will be resolved within 24 hours. Kindly look into the matter. Was this information helpful? | |
Sep 19, 2020 Complaint marked as Resolved I called up customer care representative mobile number 8888888888. They told me issue will be resolved within 24 hours. They will contact me over phone.
But already 40 hours nobody contact me. JustDial.com customer support has been notified about the posted complaint. Verified Support Sep 21, 2020 JustDial.com Customer Care's response Hi, We regret the inconvenience that has caused to you. We have forwarded your request to our concerned specialist department and you will be contacted shortly. You can always get in touch with us on [protected]@justdial.com or our customer care number [protected] Regards, Team Justdial. | |
1 Comment | |
Comments
59%
Complaints
4236
Pending
1855
Resolved
2023
+91 88 88 888888
+91 22 6160 7080
+91 22 6677 9999
Palm Court Bldg M, 501/B, 5th Floor, New Link Road, Malad (W), Mumbai, Maharashtra, India - 400064
View all JustDial.com contact information
The amount was immediately debited from my account and i had also received a confirmation that it was credited to the JD' account.
However., JD team has sent a message to the TR Venkatachalm chetty company that the transaction is still pending.After 3 to 4 hours, i called up the company and they informed that the payment was not received.I has escalated this issue to Just dial and the supervisor Ms, Malar informed that the JD team would revert on this and the team was not available during the working hours, Mr.Ramesh from the JD team was supposed to call me and confirm about the payment. Till now they havent reverted.This only reflects that Just dial make money only at the cost of the customer.The JD company is highly inefficient and not trustworthy, The money is neither credited to the TR Venkatchakam Chetty, neither recredited to my account.Can someone from JD team resolve this issue.