[Resolved]  JustDial.com — online transaction amount not credited to merchant

Sir,
On 17/09/2020 i made transaction of
Rs.27999 through just dial payment gateway by sbi credit card ref: transaction id: bpv8p9c1 payment towards reliance digital, bistupur jamshedpur for purchasing mobile.
But money is not credited to merchant that is relaince digital. I called several times just dial customer service. They told me complain is registered and issue will be resolved within 24 hours.
Kindly look into the matter.
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Sep 19, 2020
Complaint marked as Resolved 
I called up customer care representative mobile number 8888888888. They told me issue will be resolved within 24 hours. They will contact me over phone. But already 40 hours nobody contact me.
JustDial.com customer support has been notified about the posted complaint.
Sep 19, 2020
Updated by Phansda
Kindly update me regarding my issue
Verified Support
Sep 21, 2020
JustDial.com Customer Care's response
Hi,

We regret the inconvenience that has caused to you. We have forwarded your request to our concerned specialist department and you will be contacted shortly.

You can always get in touch with us on [protected]@justdial.com or our customer care number [protected]

Regards,
Team Justdial.
Sep 21, 2020
Updated by Phansda
Sir,
Still money is not credited to merchant and nor it reverse to my account.
Transaction was done on 17/09/20. Today is 21/09/20.
Several times contacted Just dial customer care. Same answer that they have forwarded my complain to concern department.
Kindly look into the matter.
Sep 28, 2020
Updated by Phansda
Sir
Still my issue is not solved.
Sep 28, 2020
Updated by Phansda
Sir
Just dial is not responding regarding my complain.
I called up several times.and the same answer that i will be contact over phone.
But no phone calls from customer care representative.
Sir online transaction was done on 17 of sep.
Today it is 28 sep.but payment has not reached to relaince digital nor it has reverse back to my account.
So i request you to look into the matter and deliver justice.

Complaint comments 

Comments

I had made a payment to a company called TR Venkatachalam Chetty through the Just Dial App. today
The amount was immediately debited from my account and i had also received a confirmation that it was credited to the JD' account.
However., JD team has sent a message to the TR Venkatachalm chetty company that the transaction is still pending.After 3 to 4 hours, i called up the company and they informed that the payment was not received.I has escalated this issue to Just dial and the supervisor Ms, Malar informed that the JD team would revert on this and the team was not available during the working hours, Mr.Ramesh from the JD team was supposed to call me and confirm about the payment. Till now they havent reverted.This only reflects that Just dial make money only at the cost of the customer.The JD company is highly inefficient and not trustworthy, The money is neither credited to the TR Venkatchakam Chetty, neither recredited to my account.Can someone from JD team resolve this issue.

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