[Resolved]  JustDial.com — paid listing - ecs cancellation

Address:

Mumbai City, Maharashtra, 400069

We have a paid listing (Monthly ecs) with just dial, started in april 2017.
While subscribing to this the sales person did not say there was a minimum lockin period of 1 year. The salesman had told me that you can cancel it anytime after the first 3 months, but this was not the case which i got to know on my first call to just dial in oct - nov to cancel the ecs.

We again told them in jan 2018 but the told me that you will only be able to do it after you contract is over.

My contract got over and last ecs was debited from my account on 28th march 2018. I mailed them & called them on 13th april 2018 to cancel the ecs, as on today 21st april 2018 the ecs is not yet cancelled. After almost an hour of speaking to their executives we were able to get a mail from them as below. This ecs is still not cancelled inspite of informing them on 13th april 2018. The leena david (Sr process associate) told me that she "will try that this ecs does not hit my bank." this did not sound very reassuring since my contract is already over and i no longer want to continue using their services.

Mail received
Leena david
Apr 21, 2018, 6:03 pm
To:
“[protected]@gmail.com”
Dear customer,

This is in reference to your company h & a services, kindly note the that on 20/04/2017 we have forwarded your request for stop of ecs.

Wherein you will received the final status in 7 working days.
—
Leena david
Sr process associate
Justdial ® - mumbai
Tel no[protected]
Online customer care link: http://cms.justdial.com/customer-care
Website: www.justdial.com

Just dial limited (Justdial)

Get your jd app: android| iphone| windows| blackberry

Justdial features in:
Techcircle.in: advice for budding entrepreneurs
Mint: the learnings of vss mani
Forbes: justdial's e-gamble
Business world: minting money
Inc india: how to ride when the going gets tough
Man's world: men of the year 2013 - vss mani

Http://www.justdial.com/emaildisclaimer