[Resolved]  JustDial.com — pathetic service & support- refund required

Address:

Mumbai City, Maharashtra

I am writing this email to bring to your notice about the pathetic service offered to me and also about sharing fake and misleading information with me to sell your products.

Initially i listed my company in justdial for free advertisement for bangalore and cochin location. Later i purchased a paid package in bangalore and it works well.

With that expectations, i went ahead to purchase a supreme plan in ernakulam also by paying around 16k. Before purchasing i have verified your search traffic for my keywords to make sure i am on the right track. Please find the below info shared by ms. Regha and mr. Vivek.

The following was the result shared with me and accordingly i have signed the agreement.

Last 30days searches :

Telecom product dealers :12

Ivr service providers :24

Call centre solution providers:24

Audio conference services:28

Ip pbx system dealers:18

Voice logger dealers13

Ip pbx system manufacturers:22

Voice logger distributors:15

Ip pbx dealers-asttecs:08

Cloud telephony services:12

Asterisk intergrators:72

Predictive dialer service providers:16

Auto dialer dealers:10

Interactive voice response system dealers:12.5

Call centre dialer dealers:24

Epabx dealers:102

Vici dialer dealers:15

The total count of the last 30 days search for the keywords i have enabled is 427.

So by trusting this data, i have signed the contract by paying full amount in a single shot.

I waited for weeks and i was not even receiving one per cent of the traffic shared with me. So i tried to raise complain and after informing it, vivek and regha started disconnecting my call. Then i tried on support number and they committed i will receive a call back in 24 hours. After multiple requests, at last i got a call from mr. Shenub. He checked everything and told me that i have opted for supreme package so i won't get all the leads and traffic will be less. It means that i was misguided with wrong if to get the contact active.

Then i asked for a refund and he told he will sent mail to mumbai for a resolution. Now after 3 months also i am waiting for that update. Great way of customer support. Cheers...

After few days mr. Krishna contacted me and told as i opted to supreme package i am not getting proper leads so i should go with a positional package where i will be receiving committed leads. So i verified the search traffic with him again to detail and agreed for it and paid 4k extra.

Then i waited again for few weeks and the result is same. So again i raised the concern with mr. Krishna. He told he will resolve. Then after trying hundreds of times, he was not attending the call. One day he attended the call and told me regha has resigned and will give to the new manager. I spoke to her and told will revert back tomorrow. Now it's more that a month, no response. Again great peace of customer support.in between i raised complaint with call centre multiple times and not even received a single call back yet today.

Then i found coimbatore customer care number and somehow reached again to mr. Shenub. He again told will check and resolve the issue. After two days he informed he has sent a mail from my profile to mumbai and it will resolve the issue. So i waited for a week and no change in leads.

Then again i contacted him and resolution give to me by his boss was to increase the ratings.

I do not know how can you say such stupid reasons to ignore the customer. Is that gonna resolve my issue?

I am fed up with this pathetic support system with no responsibility and resolution after 4 months also.

So i do not want to continue anymore with you. Please process a full refund for me. I have not benefitted anything from jd. The majority of the leads received were test leads tried myself, then fake leads and few leads with no mobile no and email id.

I need an immediate refund from you.

If anybody is there in the company who has some kind of responsibility, then please respond something.