[Resolved]  JustDial.com — placement agency not returning money nor giving service

Address:

New Delhi, Delhi, 110075

Dear Sir / Madam,

I am Nisha Karel, registered on your web with my mobile number 9########7.
Today I am writing after all means to put complain over phone but some how operators keep on hold saying transferring the call to complaint cell and later gets disconnected. Now, I am writing you in length to share the trauma I have mentally and financially faced because of vendors who called up through Just Dial listing.

Therefore without wasting further time I am sharing my experience as follows:

I have been calling just Dial since Dec 2017 for a placement agencies contact number to hire a full time maid. Now as a usual procedure I got numbers over message and at the same time your operators said to share my details with few service providers where-in I got call from a vendor named saifuddin from shalimar placement Services. And after all terms finalized I hired a girl named Payal.
Shalimar Placement Services whose self acclaimed owner is Saifuddin [protected], & Maid Payal - [protected] we hired her paying installment amount of INR 15000/-.
She stayed at my place for 2 days and then he came to pick her back, saying there's an emergency at her home, he gave 13000 back saying I had this much only. We didn't mind because he said will bring her back in 2-3 days. But never turned up. Now initially he placed his cell phone off then when we got connected and I warned to log a complain, in return he said he will complain about me in return that I employed her and didnt pay him anything. So, we left the matter saying he was not a good vendor.

Now, again I got in touch with Just Dial asking for Maid agency numbers in the month of January itself, then I DSB Management company - Maurya came in touch with us. They posed themselves a highly professional saying we will get the form signed with agency charges in advance then interview of candidates will start as per your convenience and then you will get the maid. After taking the ratings on Just Dial I paid him charges of 11000/- in advance out of 20000/- in total. Till here we had notions that DSB is a pretty professional company so nothing to worry about and moreover the source from where this agent came in contact is Just Dial, the company whom Amitabh Bachchan is endorsing must not be involved in any such terms breach activity.

But, I was wrong this Maurya named guy so called owner of DSB Mgmt their contact numbers are as follows: Maurya - [protected], and his HR Sandeep [protected] after taking money in cash, kept on lingering saying as of now we don't have candidate as per your requirement so will do it by 2-3 days and so on... Lastly after 1 month chasing him and his team, one day my husband visited his office. Without any fear or shame he said you can do nothing, only way is to wait we will arrange else do whatever you want, we again gave him a week or so benefit of doubt, Then we warned him the consequences that can lead him him questioning in court of law, but he was just not worried at all rather said us do whatever you can. Then as a last resort we had to log in a complaint against him at Sector 9, Dwarka Police station and an officer do visited his office along with my husband. He (Maurya) very bluntly said the officer to mind other cases because police has nothing to do in case of cash. I feel pity how can frauds like them challenge Indian Law and Judiciary system.

I am scared if this is the jurisdiction power and the confidence of people committing crimes and frauds that in front of officer people like Maurya says officer these kind of statement, then I fail to see who can be the last resort of such issues in the country.
Now giving a brief about me I and my husband both are working so for me its dire need to have a helper at home and even after such instance I trusted Just Dial - such a trusted name of online contact information for every damn thing.

I called up from one of my family member's number Archana Sinha 9########5 on 23rd May 2018, asking for Maid Placement service. As your standard procedure an agency person called up named Mohit - [protected] saying I got your number from Just Dial. Taking all information about our requirement brought a girl named Sakshi and as usual this time we gave INR 16000/- as installment out of 20000 and 5000 salary in advance. She stayed at my place on 24th may onward and things were all OK, but she wasn't working properly every time like lost person but I ignored thinking person takes time to settle. Not just this I kept on giving her food according to her choice just to make her settle well. By 11:30 pm of 25th May I went to sleep and she also locked her room to sleep. At 4 am in the morning of 26th May she used washroom. Why I know these things precisely because I live with my In-Laws and my mother in - law have the habit to wake up by 4 am or 5 am in morning. Now from 6 am onward when my mother-in-law started knocking her door to wake her up, she didn't respond till 6:45 am to 7:00 am we were just gazing how to get into the room. Then at last honoring our country's Law we informed police at 100 and the cops from sector 9 Dwarka police station came and broke the door. Then we discovered she escaped from balcony.
Thereafter, as per the police guidance we logged missing complain, along with that we checked the CCTV cameras of the DDA Aptt. where we got a CCTV footage showing sakshi walking out of the DDA Apartments at 5:08 am, she flung from Entry gate. Later morning we called up the centre guy Mohit he said I don't know where did she go. IAS officer of Sector 9 Dwarka Police station assigned the officer, he and we both kept on calling these people. Initially he responded later his mobile got switched off. Now after such an incident forget about money we are to get worried about, if she would have physically harmed someone in my family I have 2 old parents in house, 2 small children. Tell me who is answerable from Just Dial over such a case, and after these many incidents I am forced to knock the door, asking the reason of such a mental trauma my whole family has gone through. For next 6-7 days time we used to wake up again and again in the mid night thinking she might not have climbed back to the room.

In today's day there are indefinite number of services and indefinite number of Just Dial types intermediaries but still people like us trust you at Just Dial to enroll a verified and trusted people. Sorry to say, but you are equally responsible person to those vendor and those maids who committed such wrong act with us.
And let me tell you this is not it, if the problem the monetary loss I have gone through remains unaddressed I will certainly escalate to other various mediums, till I get my resolution.
Let me tell you its not that legendary Mr. Amitabh Bachchan will remain associated with the company who are unanswerable over these acts and we common man keep on getting cheated.

In order to support the incidents happened with me I am hereby attaching each and every copy of form and the CCTV Footage of the maid named SAKSHI as per Mohit the agent who brought her to us.