[Resolved] JustDial.com — requested brand name promised at the time of contract but not updated as a keyword

vivek1969

from Mumbai, Maharashtra

Address:

Ghaziabad, Uttar Pradesh, 201002

I have taken contract with Justdial for my banner and page for one year in Jan'18 under my company name VAIBKUSH SOLUTIONS.
At the time of this contract, keyword POLYTRON was not available on justdial but the manager promised me that this is a very simple activity and can be updated / added with in 24 hours.
I have registered my complaint many times but never get my requested keyword updated on their system.
Now when the contract is about to over, they are following with me to take upper package to get this included. This is a fraud and they are making fool of the suppliers and business owner.
When I am now requesting that I have paid for somthing which they have never supplied, they are not ready to listen and asking me next year higher price to get it done.
I want my complete money back OR I must be given services with my requested keyword added, FREE OF COST for next one full year.

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Jan 18, 2019

Complaint marked as Resolved

JustDial.com customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2018

JustDial.com Customer Care's response Hi Vivek,

We regret the inconvenience it has caused you. Our team will get in touch with you shortly for complete assistance. We assure you that your issue will be resolved at the earliest.

For any queries, you can always get in touch with us on [protected]@justdial.com or call on our customer care number [protected]

Regards,
Team Justdial.