[Resolved] JustRechargeIt — Payment not received my mobile number | |||||
Hi, I recharged an Telenor mobile number online Recharge with amount of Rs. 40 By-. The payment was( Payment successfu)settled with the bank but I did not receive any amount. Further, same amount was not credited to my account. The Order No. id was MP[protected]. Kindly solve my problem. Thanks and regards, SANJAY SHARMAEmail- [protected]@rediffmail.com Mobile-[protected]... Please Request refund my payment--online recharge by netbanking but not recharge in mobile number.. Recharge Date- 04/04/2016 time- 03:02pm Order No- MP[protected] Service Provider Name-- Telenor Mobile No- [protected] Order Status---Payment Unsuccessful Rs-40 Netbanking--Oriental Bank of commerce bank status--payment compalit Was this information helpful? | |||||
Complaint marked as Resolved
JustRechargeIt customer support has been notified about the posted complaint. Verified Support Apr 06, 2016 JustRechargeIt Customer Care's response Dear Sanjay,
We wish to inform you that Order No MP[protected] is an Unsuccessful Transaction, declined by payment processing company CCAvenue.
Since your bank account has been debited for the same, the amount has been credited in your JRI Card.. You can utilize this money to recharge again or refund it to the bank by clicking Refund to Bank tab. We will initiate a refund of the full amount to your account. Rest assured the amount would reflect into your account as per the bank's procedure within 5-7 business working days.
If you require any further assistance, please Contact Us or visit our HelpDesk section. We appreciate the opportunity to assist you.
Warm Regards
Customer Support Team
JustRechargeIt.com
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 4 Comments | |||||
Comments
JustRechargeIt — Recharge unsuccessful amount not yet received
My reliance big tv recharge on 3.05.14 through jri order no.dn[protected] Rs.300/-order status payment unsuccessful so please refund this amountJustRechargeIt Customer Care's response, Sep 20, 2016
Verified Support
Dear Wilson,
This is with regards to you mail below.
As checked the below given Order Number was failed transaction and your bank account has not been charged for the same. In case your bank account has been charged for Rs.300/-, then kindly provide us a screen shot of your bank statement outlining the charges in favor of "CCAvenue" or "Avenues India Ltd" so that we can escalate the same to our payment processing company CCAvenue
If you require any further assistance, please Contact Us or visit our HelpDesk section. We appreciate the opportunity to assist you.
With Warm Regards,
Customer Support Team
www.JustRechargeIt.com
This is with regards to you mail below.
As checked the below given Order Number was failed transaction and your bank account has not been charged for the same. In case your bank account has been charged for Rs.300/-, then kindly provide us a screen shot of your bank statement outlining the charges in favor of "CCAvenue" or "Avenues India Ltd" so that we can escalate the same to our payment processing company CCAvenue
If you require any further assistance, please Contact Us or visit our HelpDesk section. We appreciate the opportunity to assist you.
With Warm Regards,
Customer Support Team
www.JustRechargeIt.com
JustRechargeIt — AMOUNT DEDUCTED BUT RECHARGE NOT YET CREDITED
I HAVE RECHARGED WITH AN AMOUNT OF RS-151 AGAINST MOB NO-[protected] (BSNL) AGT ORDER NO-MO[protected] DT-22/06/15 BUT STILL THE NUMBER WAS NOT RECHARGED.JustRechargeIt Customer Care's response, Sep 20, 2016
Verified Support
Dear Vikas,
Thank you for contacting JustRechargeIt.com
We regret to inform you that the below mentioned transaction is failed as confirmed from the operator. However, money debited from your account was added into your JRI Card which has been utilized for the order number MO00034125684.
Please note money topped up voluntarily on your JRI Card cannot be refunded and has to be utilized on recharges. Only money added to your JRI card on unsuccessful transactions can be refunded back to your bank account.
If you require any further assistance, please Contact Us or visit our HelpDesk section. We appreciate the opportunity to assist you.
With Warm Regards,
Customer Support Team
JustRechargeIt.com
Thank you for contacting JustRechargeIt.com
We regret to inform you that the below mentioned transaction is failed as confirmed from the operator. However, money debited from your account was added into your JRI Card which has been utilized for the order number MO00034125684.
Please note money topped up voluntarily on your JRI Card cannot be refunded and has to be utilized on recharges. Only money added to your JRI card on unsuccessful transactions can be refunded back to your bank account.
If you require any further assistance, please Contact Us or visit our HelpDesk section. We appreciate the opportunity to assist you.
With Warm Regards,
Customer Support Team
JustRechargeIt.com
My no 9025387478
My number is not recharged and I didn't get my money back My mobile no [protected] Air tel Amount ₹755 Amount debited through net banking SBI ON 14/09/2014 Kindly do the need full My email I'd [protected]@yahoo.comJustRechargeIt Customer Care's response, Sep 20, 2016
Verified Support
Dear Rajesh,
Thank you for contacting JustRechargeIt.com
We are Sorry but we could not find your account details in our system based on the information provided by you. Please send us registered e-mail id & mobile number or Order Number of the transaction so that we can help you further.
If you require any further assistance, please Contact Us or visit our HelpDesk section. We appreciate the opportunity to assist you.
With Warm Regards,
Customer Support Team
www.JustRechargeIt.com
Thank you for contacting JustRechargeIt.com
We are Sorry but we could not find your account details in our system based on the information provided by you. Please send us registered e-mail id & mobile number or Order Number of the transaction so that we can help you further.
If you require any further assistance, please Contact Us or visit our HelpDesk section. We appreciate the opportunity to assist you.
With Warm Regards,
Customer Support Team
www.JustRechargeIt.com
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Thank you for using JustRechargeIt.com
We have checked the given Order number and found that your transaction was declined by the service provider because of the “Technical Error”. The issue has been rectified now and you can recharge at your convenient time.
Money charged to your account has been refunded to you respective bank account.If amount is still not refunded then we request you to provide us a screen shot of your bank statement outlining the charges in favor of "CCAvenue" or "Avenues India Pvt Ltd" so that we can escalate the same to our payment processing company CCAvenue.
If you require any further assistance, please Contact Us or visit our HelpDesk section. We appreciate the opportunity to assist you.
With Warm Regards,
Customer Support Team
JustRechargeIt.com