[Resolved]  JustRechargeIt — recharged failed and amount not refunded

Address:Gautam Buddh Nagar, Uttar Pradesh, 201304
Website:Helpdesk@just recharge it

I have recharged my data card no [protected] for rs 399/- on 18/07/2017 at 8.24 am but recharge was failed. The amount deducted from my bank account rs 399/- is not refunded till today (22/072017) therefore you are requested to kindly refund the aforesaid amount at earliest. Any how the amount has been debited in my bank account at the time of recharging through your recharge portal so you have to refund the same
Thanking you.

Parma nand sharma
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Aug 27, 2017
Complaint marked as Resolved 
JustRechargeIt customer support has been notified about the posted complaint.
Verified Support
Jul 22, 2017
JustRechargeIt Customer Care's response
Dear Chitrasen,

Thank you for contacting JustRechargeIt.com

We regret to inform you that your recharge has failed due to technical issue at the service provider. The problem is resolved now and you can reprocess the failed recharge. We apologize for the inconvenience caused to you.

Money charged to your account is safe in your JRI Card. You can utilize this money to recharge again. Please cross check the top-up amount before recharging so that your transaction doesn’t fail.

As per our websites new interface all failed transactions which are charged to your bank account gets credited in the JRI Card that you can utilize for future recharge or refund it to the bank by clicking Refund to Bank tab. We will initiate a refund of the full amount to your account. Rest assured the amount would reflect into your account as per the bank's procedure within 5-7 business working days.

We value your patronage and we endeavor to provide you the best support at all times.

If you require any further assistance, please Contact Us or visit our HelpDesk section. We appreciate the opportunity to assist you.

Warm Regards
Customer Support Team
JustRechargeIt.com
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