Kaff Appliances India — Against defective equipment and non responsive attitude

Address:781022
Website:www.kaff.in

I purchased a chimney kaff model bass mx-60 k/c from your dealer m/s maruti interiors, g s road, suraj nagar, six mile, guwahati vide retail invoice no 2301 dated 08 may 2017. It was installed on 10th may 2017. The concerned representative was mr. Basishtha asm from kaff, guwahati.

A few days after installation the chimney was switched on but had to be immediately switched off due to a cracking sound inside. On lodging the issue to mr. Basishtha, two technicians were deputed who came late around 8.15 pm in the evening. On inspection they found the two flaps which fit over the motar and cover under the pipe obstracting the functioning of the chimney. The defect was attended to, but not the entire satisfactory level. These flaps work like door when the machine on these flaps suppose to get open to pass the suctioned air. But these flaps remain closed. The representative was scheduled to visit again but did not do so as scheduled. Today on 25th may 2017 again a another service representative mr. Umesh kalita who was advised by kaff representative mr basistha ([protected]) came to inspect but he didn't open the machine as complained by us as a customer to show him the issue. But he had refused as he was in hurry and said he had been informed only for the noise... Enclosing the bill and a footage of the area.

It is really in fortunate to experience such a poor response from your people who claimed to be best in industries. After having such issues i will not recommend to any body for kaff. Even i have been told few users to avoid kaff hence this has been proved.

Kindly request you to take up this issue on priority for appropriate remedial action at the earliest...
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Kaff Appliances India customer support has been notified about the posted complaint.
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Dear Pranjal,

We apologize for the inconvenience caused. Kindly share your contact details or the complaint number so that our team can get in touch with you. You can also share your details via Facebook Messenger.

Link for Facebook Messenger: m.me/kaffindia

Regards,
Team KAFF

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    Malibu Arcade, First Floor, Malibu Towne, Sohna Road, Gurgaon, Haryana, India - 122101
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