Kaff Appliances India — Brand new Kaff Hob explosion, very dangerous

Address:

Bangalore, Karnataka

Hi we bought a Kaff chimney and built in hob a week back and installed it by kaff technicians in our new apartment in prestige shanti niketan bangalore . On day one the hob glass got cranked and clattered all over the place in the kitchen. It was so scary that my wife and my kid(9 month old) who was in walker started shivering . All over the place the glass pieces got scattered. It was so dangerous that my neighbors got panic by the sound of glass break. It was so dangerous that the burner over which we were cooking our meal was burning with high burning flames. After that we called there customer care number and asked for the immediate escalation but its day 4 and no response till yet. Problem: 1)Every time we call the customer care they response that there server is down so they cannot give the complaint number. This happened 10 times, whenever we call and everytime we need to explain the problem. Even anyone can try out –[protected]I bet you will get the same response) 2)Finally somehow we managed to escalate the issue to service manager of kaff through kaff dealer and they came to analyze the issue. 3)From last 2 days we are calling one after the other officials of kaff department and they bluntly told that we cant replace the hob but will replace the glass top as we don’t have stock of kaff hob in Bangalore which I believe is completely wrong as this is the most running model of kaff. 4)Ok finally they said that someone will come by today evening to change the top but after several follow-ups they bluntly told that “I am a branch manager and I can’t come to install your hob”. When we warned them that we will post our experience in social forums so they simply ignored it and now we are clueless what will happen next. 5)From last 3 days we are not able to cook. Please see the pics attached taken at the time of incident. Model:: khb60 br4 Contact number- [protected]