Kaff Appliances India — Built in hobb

Address:Udham Singh Nagar, Uttarakhand, 262308

I am facing a problem with my built in hob with four burners. I just built a new house and bought a new built in hob and chimney both of the same brand "kaff" as i really thought of it as an esteemed and renowned brand name. Now coming to the problem. Firstly, the product came with one of the burners not working and the same has been taken by the technicians on grounds of getting it repaired. (As can be seen in the photographs where one burner is missing.) secondly, the major issue that we are facing is extremely low ignition in the burners which has made it very difficult to cook anything including even making a chapatti on the burner. The quality of the product came as a big shock to us as the product has made it even more difficult to cook food then it was earlier when we used a simple hob.
Now kaff being such a dignified brand needs to look into this and kindly see if there is some problem with all the products of this model or have we got a product with some manufacturing defect.
I am very keen to see how kaff is going to respond to this. Please note my mail id is [protected]@yahoo.com.
Looking for a positive reply from your end.
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Kaff Appliances India customer support has been notified about the posted complaint.
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Dear Raj,

We're sorry to know that you're facing a problem with your purchase. Please share your contact details with us so that our team will get in touch with you.

Regards,
Team KAFF
Raj Saran's [Complaint's author] reply, Dec 28, 2016
Sir my contact details are as follows 9760509709
Sir my contact details are as follows [protected].
Dear Raj,

We are sorry for the delay in response. We are forwarding your details to our team. Our concerned team will contact you very soon.

Regards,
Team KAFF

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