Kaff Appliances India — Canberra 90

Address:	Gurgaon, Haryana, 122101
Website:	[email protected]

The Canberra 90 chimney was enthusiastically purchased vide Bill No. Dt/15-16/506 dt 25/08/15 and bearing Sr.No. 2234A04015.
For the first service of the same we contacted the customer care and M/s Shiva K Services, Noida were assigned to do the job.
Our chimney was then serviced by them on 21/06/2016 vide their service slip No.057 dt. 21/06/16. We were shocked that these people had no experience for the service of the same and were told that they had never seen this model of chimney earlier. After service my chimney could not open or close properly, the closed glass flap had a huge gap and was making noise. A written and verbal complaint was immediately sent to the Service Head / Owner. It was again serviced by a team of service personals under my supervision and then it was made alright.
Now in December when it again needed 2nd service, I called the customer care and they again sent the same Service Company to my place. I am shocked to learn that even till now they haven't seen or serviced Canberra. I again called Customer care and asked them to send somebody who knows to service Canberra 90 but they sent the same service people again who again told me that they don't know a thing about this chimney and has to give a hit and trial for this model. This is not acceptable to me as this will lead to total destruction of my new chimney.
Kindly solve the problem and get my Chimney serviced properly.
Thanks