Kaff Appliances India — cooktop burner - defective product/ unsafe installation/ fraud billing/ poor service

We purchased kaff stove & chimney on Dec 14 . It was installed by their service centre -Kanchan services who billed us for installation & for putting carbon filter in the chimney .

We shifted to this place on Dec 31 & started using it post that .

On Jan 6, spark came from one of the burner knob & one other had become too hot to touch . And some gas leakage.

We called the service centre . This personnel found that there was gas leakage from the Stove as the fitting done earlier was not proper. The same had led to spark & was making knobs heated . It was shocking to know that we were living with such a big risk of gas leakage just because the product was defective or installation was not done properly.

We had bought this product considering the brand . But to see how their service is lagging & irresponsible ; which could have led to a big accident . We just survived that . We stay in this house with our little baby & elderly parents .

To top of it this new service person told us that carbon filter is not installed in our chimney . We showed him the bill of his company done less than one month back . But it's surprising to know that it was not there & we were just billed for a product which was not installed . Further there have been damages in the burner sheet due to this, which they are yet to respond on.

I am writing this to bring to notice -
There is no control on service centres .
Products being charged premium are illfitted & unsafe .
You cannot trust the service & product

And within one week post that two knobs have become very tight again leaving the risk of knob not being closed properly and any gas leakage due to that. Kanchan service is least bothered about severity of the issue. Their standard service time for attending the same is two working days.

Really disappointed. Unbranded cooktop burner are better and safe than Kaff products.