Kaff Appliances India — kaff appliances india complaint not served months and on

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

To,
Kaff appliance india

I bought a burner set of 5 pc for my personal use about one and half year back.

All of a sudden the glass burst and luckily i was saved.

I have been complaint this to the delhi office regarding but nobody has bothered to even see my problem.

I am going to take this matter up to germany to show the after sales service.

I shall even write to the german embassy.

I am totally shocked and ashamed of how we are treated by such a big company.

I am a senior citizen and its been now 3 weeks since this glass top burst and no executive even inspected.

The complaint is being done almost every day and a deaf year is being made.

Mr dudeja is not even bothering to respond.

I demand my money back or a replacement.

My son lives in munich and i shall be taking this matter forward.

Remember one unsatisfied customer leads to 100s unsatisfied.

Regards

Madhushree gupta

From: pacific [mailto:[protected]@pacificgarments.com]
Sent: friday, november 10, 2017 3:38 pm
To: '[protected]@kaff.in'
Subject: fw: damaged gas stove

Dear mr dudeja,

My complaint no. S are kf148789 — 25.10.2017

Kf152055 — 09.11.2017

There are more complaints but i am sending the recent ones.

Regards

Madhushree gupta

From: pacific [mailto:[protected]@pacificgarments.com]
Sent: friday, november 10, 2017 3:35 pm
To: '[protected]@kaff.in'
Subject: fw: damaged gas stove

Dear mr rohit dudeja,

This is to inform you we bought a gas stove of kaff about 18 months back but this stove had a glass tom with 5 burners (I have 2 connection in the same kitchen) but theis glass top suddenly burts with 1000 small pcs of glass all around.

This glass pcs we are nervous to touch and is still as it is.

No one has bothered to do anything except a word of sorry.

It is now more than 2 weeks.

I am going to take legal action soon if my problem is not solved and also put this word to germany kaff head office if my problem is not solved.

It could have created a mess if i was cooking at that time. Fortunately i was not.

But being the senior head instead of your staff advising me to buy from here and there you should look into my problem and solve it.

Pls give me the e-mail id of your head office too asap

Pls do not ignore my mails as all legal actions will be at the cost of your company for the sub-standard product sent to us.

Regards

Madhushree gupta

Nandita gupta

From: pacific [mailto:[protected]@pacificgarments.com]
Sent: thursday, november 09, 2017 4:37 pm
To: '[protected]@kaff.in'
Subject: damaged gas stove

Dear sir,

This is to inform i have been making a complaint for past 2 weeks regarding the kaff gas stove (Burners with 5 stove0 at full price from your company.

In less than 5 years the glass top just burst with a sound and came to pcs.

When i made a complain i was given a dealers no. Saying just buy anther one.

I am totally surprised that i bought a product from a multi national branded company and a sub-standard product has been sold to me.

My latest complaint no. Is kf152055 and the gas is in the regd no. [protected].

Pls kindly note the glass 1000 small pcs are still on its place and i have small grand children in the house.

I am a senior citizen and i want an early action of replacement to be done.

Moreoevr i need the general managers no. And e-mail contact too.

Regards

Madhu gupta

Managing director

Pacific garments pvt. Ltd.
D-65, hosiery complex, phase - ii extn.
Noida - 201 305,
India
Tel: +91.120.4720000
Fax: +91.120.4334565
Email: [protected]@pacificgarments.com
Web: www.pacificgarments.com