Kaff Appliances India — KAFF inbuilt HOB

Really disappointed with KAFF’s inbuilt HOB and the after sales service.

The big burner of the inbuilt HOB has not been working properly since first week. The flame would cut off while cooking and this is causing gas leak which is hazardous for mu family.

Another issue is the knobs gets super hot while cooking and this has burnt the hands of mu family members when they are trying to turn off the stove.

After making several complaints the technicians are unable to fix the issue and they are just making lame excuses about the repairs and product. The technicians are bluntly saying that heating up of the knobs is common with KAFF inbuilt HOBs and this is known issue without any fix.

We have asked them to replace the faulty unit but they have been just dodging our request and now they are saying that they won’t replace it after one month o[censored]se although we brought to their attention about this issue in the first week o[censored]sing the appliance.

The technicians are clearly mentioning off the record that KAFF appliances are not built to last in Indian market and these inbuilt HOBs are not built for heavy cooking.

We have been trying to escalate this as much as possible but KAFF after sales service is as useless as their appliance. I am really disappointed to have purchased KAFF appliance for my new home as they are just not worth the price and the after sales service is pathetic.

I demand that KAFF immediately replaces this faulty inbuilt HOB with a new one as my family’s life is at risk with this faulty unit.

Sameer Uddin
M: [protected]
Location - Secunderabad, Telangana
Was this information helpful?
No (0)
Yes (0)
Kaff Appliances India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Kaff Appliances India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    5%
    Complaints
    563
    Pending
    0
    Resolved
    28
    Kaff Appliances India  Phone
    +91 12 4487 3000
    Kaff Appliances India  Address
    Malibu Arcade, First Floor, Malibu Towne, Sohna Road, Gurgaon, Haryana, India - 122101
    View all Kaff Appliances India contact information