Kaff Appliances India — kaff opec gx - 60 wall mounted chimney

Address:	Kolkata, West Bengal, 700068
Website:	kaff.in

I bought the above model of a kaff chimney in march 2017. The chimney started malfunctioning within 10days and we had called kaff to request service. Ever since then we have called 14 times over 7 months. Kaff never bothered sending anyone over, but always promised they would act on the issue.

Given it has been over 7 months i suspect kaff will probably never send anyone and i have essentially lost my money. What are my options to try and recover the approx inr20k i had paid for the product?

Many thanks,

Kanishka