Kaff Appliances India — not responding to the scratch and win contest., and customer care number as well as email not working

Address:	Lucknow, Uttar Pradesh
Website:	m.kaff.in

Even after sending all the required documents before the last date to the kaff appliances gurgaon office, they have not contacted us for the redemption of the holiday package we won in scratch and win contest. And their customer care number : +91 [protected], they are not responding. I am attaching the scan copy of the scratch card, and the copy of courier dated 10th nov. Which we tracked and was received at the kaff appliances gurgaon office ( address : SS plaza 4th floor sector 47, gurgaon 122018). And yes we have even send them the email of scanned copy with the product purchase receipt via email to [protected]@kaff.in which is showing over burdened. In short they have been cheating on us. Please revert back or we know how to approach consumer Forum and get you to the trial.