Kaff — Fault in the product purchased on the first day but it was not replaced rathey serviced which is not acceptable


I made a purchase of kaff chimney albury 90 and kaff built in hob hbr783b. And called kaff to send technician for installation on 22-Apr-2021. Technician came and installed both the product and left. We started using the built in hob and in the first 20 mins o[censored]se we noticed that there was smoke coming and wire burnt smell coming from the gas knob. So i stopped using the built in hob and called the technician and informed the same for which he said to raise complaint with kaff so that he will come next day to check it. But he was on leave the next day which was friday and come on the next monday only. Technician came on 27-Apr-2021 and informed there is a fault in the knob we have to replace the valve. Then i asked him if it is used for month its ok to be serviced or replace the spare but its the new product which has fault why are you not able replace it. They are saying its not their company policy to replace the product, they will only service it which is not acceptable since it is just 20 mins o[censored]se on the first day. Now they replaced the valve but the knob and the glass is getting hot when we are using it.

So please be caution when buying kaff product. If product is without any fault no problem buy if it is having fault even on the first day they will just service it not replace it.
+1 videos
Was this information helpful?
No (0)
Yes (0)
Kaff Appliances India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    Kaff Appliances India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Kaff Appliances India  Phone
    +91 12 4487 3000
    Kaff Appliances India  Address
    Malibu Arcade, First Floor, Malibu Towne, Sohna Road, Gurgaon, Haryana, India - 122101
    View all Kaff Appliances India contact information