Kallada G4 — Bus leaves before time

Address:

Thiruvananthapuram, Kerala

I booked a ticket from Kazhakkoottam to Bangalore for today(05-Jan-2014) through makemytrip.com. In my ticket bus departure time was 8:15pm from Kazhakkoottam(and the fare was more than regular day's price.1100 for regular day and i booked for 1350). We reached there on time and was waiting for the bus. Bus didn't come. After 8:30 we tried to call them. One guy picked the call and told that they'll come soon. So we again waited there. At 8:50 we again called. then they told bus is at Thampanoor. We were ready to go there and catch the bus. But they were not ready to wait also. And we were talking to them about different options, but they cut the call. They were not even ready to listen us. When we called, they told bus departed at 8.00 PM and they are not responsible for the time given in makemytrip.com or redbus.in, whereas in their site also(http://www.kallada.com) the timing given is 8:15 PM. Screenshot is attached. Usually the bus operators call the passenger before the bus starts. I didn't receive any call from them. They should refund the full amount(Rs. 1350/-) to me as IT WAS NOT A MISTAKE FROM MY SIDE. And they wasted my one day as I couldn't join the office on time. And I have to book the ticket for next day. IT WAS A TOTAL LOSS OF TIME AND MONEY FOR ME.