Kallada G4 Travels — Request for refund

Address:	Bangalore, Karnataka, 560068
Website:	www.kalladatravels.com

I have booked a ticket in kallada travels scheduled on 12:15am, 24th june, 2017 from kalasipalayam bus stand, bangalore to hyderabad. Bus number was ka01ab0154 and it was an ac volvo semi-sleeper which has ticket fare of rs1400. I reached the location 1 hour before the departure. But their came to know that bus was running delay at 135 mins. The bus travel were not informing properly about the status of bus and very rude to the customers when asked about the bus. They don't know how to talk to a customer. After waiting long time at 2:30 am they asked to seat in another bus with same seat number. But this bus got broke down after 156 kms at around 5am. After that they made us wait for 4 hours saying that they are providing another bus from bangalore. After waiting 4 hours one non-ac bus came. They asked us to seat in this non-ac bus. We sat in bus irrespective of any seat numbers. First of all after paying ac fare of rs1400 why they gave a non-ac bus to travel. They should have provided an ac bus. And second of all there is a question on maintenance of bus which was travelling for 600kms broke down suddenly. Going in that non-ac bus was terrible as the climate was very hot and driving was very slow. We reached hyderabad at around 5 pm. That means 400 kms in 8 hours.in hyderabad also they should drop near lakdikapool as mentioned in the drop point. But they dropped everyone at hitech city as per their wish. This is not a correct way to deal with the customers. Fully unsatisfied and disappointed with the bus service. Therefore i request for refund of half of bus fare that is rs700 at least since i travelled in a non ac bus. Never recommend to take kallada travels buses in future.