Kallada Travels — misbehaviour of staff

Address:

Rangareddy, Andhra Pradesh, 500035

We are regular users of your services between thanjavur and hyderabad booking through redbus or your portal.

Recently i booked ticket for my son m phani srikanth from hosur to hyderabad for the date 30.12.2017 ticket no. Tkdn67763421 in your madurai-hyderabad service, boarding time 10 pm

My son was waiting at hosur busstand, the pickup point and called your bus contact person as per message [protected] and came to know that the bus was late by one hour and reaches by 11 pm and the person assured him that he will call my son after arrival at the boarding point. My son stayed there only

At 11.30 pm i got call from two numbers [protected] and [protected] saying the passenger is not available at the boarding point and they are starting the bus and they are already late by 1.30 hours.

I questioned them how they can leave my son without boarding the bus at the midnight of 11.30 pm when he was waiting for them for the past 1 1/2 hour. If the bus is late, they have to bear the situation and get all the passengers in the bus. They passed wrong comments and misbehaved with me over phone.

How ever, in the mean time i called my son to search the bus where it is parked and at last he catched the bus

The reason why i am writing all this story to you is, you may be a corporate bus operator, serving the people up to the satisfaction, but the same apply to those who are on board also. Otherwise the confidence on your service will vanish.

Please convey the feelings to your staff in the above bus and ensure not to repeat these instances in future.

An acknowledgement of what happened and the action taken is appreaciated

With warm wishes
M lakshmana kumar
[protected]