[Resolved]  Kalyan Jewellers — Defective product

I bought a bracelet for my wife from Kalyan Jewellers. It broke within few months and fell on floor in her class, luckily one of the student spotted and returned the bracelet. We went to kalyan and they repaired the product. But it again broke within few months, we went again and this time they promised they will get it throughly checked.

We thought problem had resolved, but the bracelet broke again third time.

It was by God's grace that we were lucky and found the bracelet at all three instances. But we have lost trust in this product and are apprehensive that even if kalyan repairs it again, it will break again and we may not find it this time. So we want it to be replaced.

But Kalyan is asking for making charges again. Our point is that we are ready to take some hit by paying the gst on replaced product. Afterall, it is not our fault that kalyan gave us defected product. All we wanted was one bracelet, but kalyan wants to fleece us by taking making charges twice. First on defective product and then on making chsrges on its replacement.