Kalyani Motors — service center fooling customers | |
Hi, I have given 4th service of my wagonr (16, 427 kms completed) in kalyani motors-nacharam branch on 12th may 2019. The main reason for giving the vehicle for servicing even though still 3500kms is yet to complete for 4th serving is i am getting smell of petrol from ac vent after driving for around 10kms. And i clearly mentioned my concern to the service agent regarding this. The bill which they charged is 5075/- including taxes. And i believe that expect engin oil change and water service kalyani motors didn’t checked my problem. And very next day i intimated them that issue is not resolved and requested them to come on 18th may for solving my issue. Today i. E, 18th may 2019, one technician came and went back without taking my vehicle saying that his manager will call me. If i really want to change engine oil by paying oil amount and oil changing amount in local service center and do water service. What is use of paying 1780 extra amount for labour charge in maruti service center. Kalyani motors fooled me saying that they will repair and solve my issue. Never make money by fooling customers. After this experience i understood that people should not buy maruti cars, if they buy, they should not not buy from kalyani motors because after sales is pathetic as i can see after paying full amount for service also they cheat customers. And finally after completion of free services, people should give servicing of their cars in local service center but not to dealers. Job card number: jc19001765 Invoice number : 013/bc/19001731 Regards, Ravi Was this information helpful? | |
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Kalyani Motors customer support has been notified about the posted complaint. | |
 2 Comments | |
Comments
They do not respond even after we register. We are told that they would contact us but no one is bothered.
Reply
I would like to share my experience which i have faced at your service centre BG road.
I had dropped my car body work, I don’t like to take the advisor name, I don’t want him to be blamed. I would say management should have a proper rules that advisor should knowledge customer what to do and what not to be required really.
And after I leave my car for body work, until I get the car delivery advisor did not call me at lest once to update. Only customer should call advisor for everything, to ask what is happening and when will I get the car.
Finally body work is also not satisfied, did not meet up what advisor said when taking the car.
Overall Kalyani motors is not customer friendly and recommendable to friend/family. Post sale no proper response in services.
So when we reached out Kalyani motors to just look out cars, they did not leave us to think/decide about the car, they were behind us and hoping with some trust we had booked a car and just after 3 months I had damaged on my car so I reached out your services centre.
Even tho we have some many other options for service we come to you it’s only because we brought car from you so we will think you will give us the good services and advice.
We customers expect same service as you guys treat us when we reach out to you to buy a new car.
I have shared my experience with your services because you should know what customer is facing.
I felt very bad for giving my car for Kalyani motors for servicing.
I had dropped my car body work, I don’t like to take the advisor name, I don’t want him to be blamed. I would say management should have a proper rules that advisor should knowledge customer what to do and what not to be required really.
And after I leave my car for body work, until I get the car delivery advisor did not call me at lest once to update. Only customer should call advisor for everything, to ask what is happening and when will I get the car.
Finally body work is also not satisfied, did not meet up what advisor said when taking the car.
Overall Kalyani motors is not customer friendly and recommendable to friend/family. Post sale no proper response in services.
So when we reached out Kalyani motors to just look out cars, they did not leave us to think/decide about the car, they were behind us and hoping with some trust we had booked a car and just after 3 months I had damaged on my car so I reached out your services centre.
Even tho we have some many other options for service we come to you it’s only because we brought car from you so we will think you will give us the good services and advice.
We customers expect same service as you guys treat us when we reach out to you to buy a new car.
I have shared my experience with your services because you should know what customer is facing.
I felt very bad for giving my car for Kalyani motors for servicing.
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+91 80 3099 9999
Mysore road, No. 24/1 & 25/1, Nr Nayandahalli Signal, Mysore Rd Junction, Nayandanahalli, Bangalore, Karnataka, India - 560039
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