Karnataka State Open University — bsc it certificate not received

Address:Bangalore, Karnataka

Dear sir/ madam
My self soumya m bhat daughter of mahabaleshwar bhat. Since 2014 i have done my bsc it, but my degree not received till today. And my center permanently closed. Kindly please help, how can i collect my degree.
Name soumya mahabaleshwar bhat
Reg no : 121071lbsit3003
Pass august 2014
Mob : [protected]

I have attach my final year mark sheet...
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Sir,
I have submitted my convocation application along with complete documentation on 28/10/2018 and fees also paid rupees 1000/-. But till date (14.11.2019) the convocation certificate not received. Please organize to let me know status. I have called multiple times to university and no reply from them.

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