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Karnataka State Open University — delay in providing both convocation and provisional certificates and lack of communication

My wife, divya un, resident of d/no. 154, 22nd a main, 15th cross, raghavendra layout, padmanabhanagar, bangalore-560070, had qualified in the examination held on 2012. She is currently pursuing a job which requires her to submit the convocation certificate. She had already applied for the same and came to know from the university that there will be a delay in issuing the certificate due to technical issues. However, her company was not ready to wait and was demanding to submit the proof of qualification within 3 weeks.
Hence, called ksou at the number[protected] and as guided by the support team, she had applied for a provisional certificate and sent out the required letter along with a copy of marks card and dd on 16th feb. As on today, when called ksou contact numbers, she is being transferred to different departments and she is informed that it will take more days and not providing any exact time frame. Also, whoever she speaks with, they are not ready to give out their names and disconnected the call when asked for more. This is disgusting, as we followed their guidance and paid money for the convocation first, and then for provisional certificate, and she does not have either one now. This is highly impacting on her job.

Name: divya un
Registration number: [protected], 2012

Complaint Status

[Feb 28, 2018] Karnataka State Open University customer support has been notified about the posted complaint.
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    Karnataka State Open University Phone
    +91 82 1251 9941
    +91 82 1251 9947
    +91 82 1250 0874
    Karnataka State Open University Address
    Manasagangothri, Mysore, Karnataka, India - 570006