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Karnataka State Road Transport Corporation [Ksrtc] — ac sleeper berth-not clean

Its so frustrating to see a premium government like ksrtc having this kind o[censored]n-comfortness, un-cleanliness.

I booked a sleeper (From-bangalore; to-hyderabad), last row, lower berth. Like every customer, i thought it will be neat and i'll be having a comfortable journey. To my surprise, that seat was utter unclean, so much of dust on the seat, glass window. That whole night i had a horrible experience with dust, smoke from below berth, so hot it was. I can literally feel dust falling on my face, hot smoke coming from below the berth. Could not even sleep for an hour. I got severe body pains, no sleep at all so much of distress.
We are paying for a comfortable journey, this kind of experience is not acceptable at all. Very very frustrating & disappointed.

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Ksrtc journey reminder alert:
Pnr:j74753969,
Tripcode: 2115bngsec,
Doj:25/01/2019,
Deptime:21:15,
"org"bengaluru,
"to" desn:hyderabad,
Boardingpt:kempegowda bs terminal1 majestic,
Class:ac sleeper,
Seat:16,
Passname:suresh kumar m.
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ac sleeper berth-not clean
ac sleeper berth-not clean
ac sleeper berth-not clean
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    Karnataka State Road Transport Corporation [KSRTC]
    Customer Care Service
    Customer satisfaction rating
    32%
    Complaints
    2042
    Pending
    0
    Resolved
    663
    Karnataka State Road Transport Corporation [KSRTC] Phone
    +91 80 4455 4422
    +91 44 2479 4442
    +91 77 6099 0035
    Karnataka State Road Transport Corporation [KSRTC] Address
    Koyambedu Bus Terminus Platform No 1, 100 Feet Road Jawaharlal Nehru Salai, Koyambedu, Chennai, Dharwad, Karnataka, India - 600107
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