Karnataka State Road Transport Corporation [Ksrtc] — bus service cancelled due to bus break down.

Address:

Kannur, Kerala, 670331

I was booked in a bus scheduled to travel from kannur to bangalore on 16 apr 2018.

The class of journey was airavat (Ac volvo service). Bus was cancelled at the service origin location itself (Ie kannur) after the scheduled departure time (22.10 hrs) due to bus break down and offered an ordinary (Non ac-karnataka sariga service) instead.
Which is not acceptable, as we have paid for the volvo ac service.

Due to this decision, i have not boarded the bus and cancelled my trip due to the fault from ksrtc.

It is required to get the full refund of the ticket, as the change of bus (From volvo ac to ordinary non ac service) was not acceptable for the premium charges and comforts.

My ticket details are attached below for ready reference.

Passenger name : kv vinayan
Pnr no : j69583028
Date of journey : 16 apr 2018
Start station : kannur
Destination station : bangalore
Trip code : 2210cnrbng
Class of service : airavat
Tnx pass word : 9580
Allotted bus no : 8466.
Contact :
Cell : +[protected]
E-mail : [protected]@gmail.com

Thanks & regards

Kv vinayan
Cell : +91 [protected]