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Karnataka State Road Transport Corporation [Ksrtc] — cancellation of bus without intintimation

I am praveen kumar booked a return ticket to travel on the 16/3/2018 at 20.30 from kollur to bengaluru in service class airavath by paying 646 rupees.
Trip code given was 1959 cdpbng.
Ticket number is 43695213. The seat number was 20.
I have received alert message on the same day to be ready at 18.00 pm too.
Having waited in night hours at kollur for the bus, the bus did not come till 21.15.
On enquiry with cdp depo an evasive reply came from them that they are not responsible as bus is from blr depo. Upon repeated calls they finally said the bus did not come earlier day so there will be no bus etc.
No cancellation was notified and even alert message was sent.
Being advocate by profession had to reach bengaluru next day morning, constrained hard to reach bengaluru by spending 13, 000 rupees.in addition to suffered mental agony and hardship.
Your unilateral action of cancellation of bus is a criminal breach of trust and deficiency in the service.
Kindly reimburse my loss of 50, 000/- inclusive of damages or give explanation why i should initiate legal action under both criminal and civil law against all inclusive of chairman in two days.
K. N praveen kumar
Advocate no 3 second cross sumangali sevashrama road cholanayakana halli rt nagara post bengaluru 560032
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    Karnataka State Road Transport Corporation [KSRTC]
    Customer Care Service
    Customer satisfaction rating
    32%
    Complaints
    2078
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    664
    Karnataka State Road Transport Corporation [KSRTC] Phone
    +91 80 4455 4422
    +91 44 2479 4442
    +91 77 6099 0035
    Karnataka State Road Transport Corporation [KSRTC] Address
    Koyambedu Bus Terminus Platform No 1, 100 Feet Road Jawaharlal Nehru Salai, Koyambedu, Chennai, Dharwad, Karnataka, India - 600107
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