Karnataka State Road Transport Corporation [KSRTC]

[Resolved] Karnataka State Road Transport Corporation [Ksrtc] — complaint on services at kempegowda terminus bangalore

keshavkarnam

from Hyderabad, Telangana

Address:

BENGALURU, Bangalore, Karnataka

Your bus terminus at Bangalore (for buses to go to Hyderabad)
there is no improvement at all from last 3 years.

1. there is no announcements made- why public announcement are not made in Kannada, Hindi, and English - very essential, to facilitate passengers.
2. display (TV) is so high, and not visible - why not you make it with big letters just like available in railway stations. High time you need to introduce this system
3. Controller not available. (from 7.30 PM to 9.00 PM) ..there is a desk with a chair occupied by passengers, and no official (s) available. - Uniform personnel with Name Card and ID card should be available at the terminus. .. mandatory.
4. NO help desk for passengers... why? (you may have it another place not at this terminus)
5. Other state Buses (TSRTC /APSRTC) have more space for parking the buses than your Buses
at this terminus. why..?

your reply awaited.

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Oct 18, 2019

Complaint marked as Resolved

No reply (email) till date from KSRTC. No telephone from any official of customer service of KSRTC. This is your state of affairs, NOT REPLYING / not taken any remedial measures, till date.

Nov 04, 2019

Updated by keshavkarnam please note, there is NO reply/ response directly (to me by email)/ indirectly (through you) to the above complaint.