Karnataka State Road Transport Corporation [Ksrtc] — conductor and the bus counter not giving correct information

Address:

Raichur, Karnataka, 584122

My brother had booked a ticket from lingusgur to bangalore @lingusgur ksrtc counter (21st jan 2020 09.15 pm bus), he had lost the ticket printout but had the m-ticket with me. Before boarding the bus (15 mins) when to spoke to the person of in-charge at the ksrtc counter and the bus conductor both said that we have to pay again and book ticket for the same seat since there is no other option. Where as we have an option of guest user to login and take another print by giving the pnr number, this option was not known to the person of in-charge at the counter nor the conductor. Kindly refund 740 rs and please educate people properly so that they give correct guidance to the customer.

We understand that we asked them just 15 mins before departure, if we had got the right info at right time we would have logged in as guest user and got the print out by ourselves and it would have saved us 740 rs. It is important that the person of in-charge should guide the customer in the right way.

We need refund of 740 rs and please guide the customer in the right way.

Pnr no: h81297628