Karnataka State Road Transport Corporation [Ksrtc] — Ksrtc bus details was not given after the reservation was done.

Address:

Bangalore, Karnataka, 560016

Hi, the bus details was not provided from ksrtc to both passenger and conductor after the reservation and not even before 1 hour of boarding of the bus. Because of this conductor did not allow us to sit the seats which we had booked. Why was the bus details not given to us? Below are the pnr details:
* ksrtc m-ticket * from: birur to: bengaluru psngrname: mithun tripcode: 0615cdpbng pnr no.: j64978235 jnydate: 26-jun-2017 deptime: 11:30 seatno.: 16, 17, 24, 25 class: karnataka sarige boardingpt: birur platform: txn password: 0347. Please carry your photo id during journey. T&c apply. Visit www.ksrtc.in