Karnataka State Road Transport Corporation [Ksrtc] — Non professional driving

Address:

560001

I mr. Rijaz travelling from suntikoppa to bengaluru in airavat vide pnr no j65040520. The bus was supposed to reach mysore and again start from mysore at 19:45 hrs. But the bus reached mysore at 20:50 hrs. Throughout the route he was driving at a speed of 40-50 kmph, where as it wasn't raining and the traffic was very less. The important point to be noted is that, only driver was available. It's the passengers who takes the water bottles and asking the driver to switch on the ac when not working.
After reaching mysore, we reported the same to the ksrtc employee in the counter at platform no. 1. He enquired to the driver and then the driver replied that the bus is very old and it's the passengers who are always late by one hour making the bus to wait at the bus stands. (I have never seen a ksrtc bus waiting for someone for than 10 minutes, and they should wait also). We boarded at suntikoppa and waited for 15 mins for the bus to arrive. Such lame excuses hurt the passengers feelings towards the government establishment and it's employees. Further, the employee at ksrtc bus stand refused to lodge a formal complaint and asked us to get in the bus and told that now on the bus will go fast and reach our destination in time (Which is not safe). On departure from mysore, the driving was rash driving as if he has vengeance for us complainants.
I would like the complaint cell to take action on the following
(A) non professional driving.
(B) if the bus is too old and not suitable to drive fast, then the bus should be changed. It's not like the passengers are shelling out the money for fast and safe journey and not being provided with.
(C) ksrtc staff at mysore refusing to lodge complaint and mutually solving the issue by not actually solving it. We passengers are limited to our time issues to argue with all your staff.
(D) rash driving from mysore to bangalore after the complaint, which shows the arrogant attitude of the employee to the passengers.
(E) refused to give seat to public at mysore bus stand stating that there is no seat available, where as there were around 8 seats vacant (It is strictly limited to the department, but loss to govt)
My point (B) should be addressed at the earliest as it matters lives of around 45 passengers...