Karnataka State Road Transport Corporation [Ksrtc] — refund not received for failed transaction

Hi, i have send an email to '[protected]@ksrtc.org' regarding my refund amount for failed transaction but no response. I called the account team but no one picking up the call. I called call center multiple times but couldn’t able to talk to any one as it always says all the customer care representatives are busy attending others.

I have booked the ticket online as a guest user.
Transaction got failed but amount got deducted from bank account.
Here are the details. Online transaction reference no: ob33821351
Maild : [protected]@gmail.com
Transaction date: 25 th october 2018

Even after 7 working days this amount is not refunded to my account. Please do the needful to revert the money,
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    Karnataka State Road Transport Corporation [KSRTC] Phone
    +91 80 4455 4422
    +91 44 2479 4442
    +91 77 6099 0035
    Karnataka State Road Transport Corporation [KSRTC] Address
    Koyambedu Bus Terminus Platform No 1, 100 Feet Road Jawaharlal Nehru Salai, Koyambedu, Chennai, Dharwad, Karnataka, India - 600107
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