[Resolved]  Karnataka State Road Transport Corporation [Ksrtc] — refund not yet received .

I had cancelled my e ticket on 8th August 2019 from Mangalore to Thrissur scheduled on 9th August 2019 which was booked on 6th August 2019. I received message saying they would initiate the refunding process and an amount of ₹452 would be credited to my account within 5 working days. It has been 8 days since and I have not received my refund. PNR number is J78257472. I am attaching the screenshot of the message.
Please look into the matter. Hoping for a positive and early response.
Thanking you.