Karur Vysya Bank — Account opened using kvb dlite app, kyc verified. No account activation for long time

Dear Sir,

I requested kvb website for the savings account opening as I could not visit branch. Immediate response I have recieved from the kvb support team. Based on their direction I have opened successfully dlite savings account. Subsequently the vkyc team guided me nicely and competed vkyc verification. I felt very happy. Because I never expected this much quick response. Till this all perfect going. Upon verification I tried adding funds to my account. However I couldn't. The message recieved was account frozen. I approached vkyc team and customer support team. They have directed to branch. I have called several times to branch manager of karur (gandhigramam) branch. He simply saying I check. From 2nd Aug to till now same answer.
People choose dlite banking those cannot visit branch directly, and in this covid19 pandemic dlite banking services should be promoted.