[Resolved]  Karur Vysya Bank — refund of rs.1000/-

Dear sir,

Iam s. Uma rani having sb a/c in kvb kalyan nagar branch, hyderabad.
My a/c no:[protected] & customer id:15644352.
On 09/06/2018 i have transferred rs.1000/- to amazon.
Amazon customer care people said the amount was not reached to amazon because order was cancelled.
But, as of on date i have not received refund of rs.1000/-.

Check from your end and process my refund immediately.

I am attaching bank statement and mail given by amazon for your reference.

Amazon
Your account amazon.in
Message from customer service
Hello sowmyasahithi,

I understand that you are concerned as you have been charged rs 1000 while loading the money to amazon pay balance account, however the order was cancelled due to payment issues and you have not received the refund amount yet.

Please let me explain what happened here.

I would like to inform you that our system waits for 15 minutes for your bank to give us the payment confirmation after you’ve made the payment. If we receive the payment confirmation after this 15 minutes window is closed, payment would be automatically declined.

The payment was declined from your bank side hence we didn't receive any payment confirmation from your bank side hence the order was auto cancelled.

As our system hasn't received the confirmation from your bank within 15 minutes, your amount was automatically rolled back to your bank account.

Please do not worry, though we haven't received any amount for the order, i will surely guide you so that you can get your refund back.

As you have not received the amount yet, i request you to please contact your bank and raise a charge dispute for that particular transaction stating that "beneficiary hasn't received the amount".

At that time, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.

Rest assured, you will receive your refund very soon.

If there is anything else we can do to make things easier for you, please let us know, we will surely help you.

We value your correspondence with us and look forward to seeing you again soon.

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Warmest regards,
Srimukha
Amazon.in