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Karur Vysya Bank — unblocking of karur vysya bank account

I am holding a saving account in karur vysya bank.
Now transfred from madurai to coimbatore. Due to kyc norms the account has closed. When i contacted the madurai branch they told that i can submit necessary documents to coimbatore branch & the account will be activated. So i visited coimbatore singanallur branch. But there they told as my account is with madurai branch i have to submit the documents there only.

Even they are not ready to accept the documents. When we contacted madurai branch person he told still you can submit the
Documents but singanallur branch guy is not ready to accept the documents. I am holding 2-3 other accounts in some other banks.

We are ready to follow the procedure imposed by the bank but when their staff itself not clear about the procedure finally the customers are getting affected like anything.in the past 1 month i visited the branches 10-12 times but nobody is clear about the procedures.

But i never faced issue like this. Kvb one of the worst customer friendly bank in india. Now i am planning to visit madurai branch & close the account.

Branch in summer vacation & decided to close the account.

Regards
Hari
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Complaint Status


[Jan 28, 2019] Karur Vysya Bank customer support has been notified about the posted complaint.
Updated by Brinta K Jan 28, 2019 I am holding a saving account in Karur Vysya Bank.
Now transfred from Madurai to coimbatore.Due to KYC norms the account has closed.when i contacted the Madurai branch they told that i can submit necessary documents to coimbatore branch & The account will be activated.So i Visited coimbatore singanallur branch. But In coimbatore singanallur branch they told as my account is with Madurai branch i have to submit the documents there only.

Even they are not ready to accept the documents .When we contacted Madurai branch person over the phone he told still you can submit thedocuments but singanallur branch guy is not ready to accept the documents.I am holding 2-3 other accounts in some other banks.
but i never faced issue like this.KVB one of the worst customer friendly bank in india.Now i am planning to visit madurai branch & close the account.

We are ready to follow the procedure imposed by the bank but when their staff itself not clear about the procedure how the customer will get the guidance? I don'tknow the reason None of the staff i interacted is neither clarity nor customer friendly interaction. Finally the customers are getting affected like anything.In the past 1 month i visited the branches 10-12 times but nobody is clear about the procedures.

branch in summer vacation & decided to close the account.

Regards
Hari
Complaint comments  1 Comment     Updated: ShareTweet

Comments

This is the case with Karaikudi branch too. Nobody in there have a clue of account opening. A guy called Bharani is misleading the staff and making the branch lose customers! I witnessed several dissatisfied customers because of this KVB employee’s chip oh his shoulder! Managers come and go but this guy is always there like a “scar crow” KVB upper level management should seriously look on to this and needs to get rid of Bharani if they want to keep their customers!

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    Karur Vysya Bank
    Customer Care Service
    Customer satisfaction rating
    35%
    Complaints
    166
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    Resolved
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    Karur Vysya Bank Phone
    +91 2754 0491
    +91 2754 0611
    +91 2754 0091
    Karur Vysya Bank Address
    First Floor , Motilal Centre, Ashram Road, Ahmedabad, Gujarat, India - 380009
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