[Resolved] Karvy — aadhar address change rejected with transliteration error

Ketan_shah

from Pune, Maharashtra

Address:

Ahmedabad, Gujarat, 380015

I have made 3 request for change of address due to house shift to new address. I. E me, my wife and my son.

I got response for my update that it is got rejected due to "transliteration error in the request field".

Proof attached is on my name only and i have given electricity bill.

I have also mailed it to "kcpl. [protected]@karvy.com" on 14/12/2017 and also got initial response on 18/12/2017. After that no reply received from karvy support.

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Mar 3, 2018

Complaint marked as Resolved

Karvy customer support has been notified about the posted complaint.

Jan 08, 2018

Updated by Ketan_shah There is no progress made on this.

Verified Support

Jan 29, 2018

Karvy Customer Care's response Dear Sir/Madam,

In the given below 3 requests,

Name: Ketan Shah

Aadhaar:[protected]

URN: 0000/00481/92098

This request had rejected due to "Transliteration Error". Provide the filled application form, we will update your request.

Name: Kinjal shah

Aadhaar:[protected]

URN: 0000/00481/92233

This request had rejected due to "Transliteration Error". But the document attached is not valid, the document should be there in the name of resident. Provide us the valid document and filled application form, so that we will update your address.

Name: Ansh Shah

Aadhaar:[protected]

URN: 0000/00481/92174

This request had rejected due to "Transliteration Error". But the document attached is not valid. For below 18 years old every Resident should attach dob certificate along with parents proof. You need to provide filled application. So that we will do further process and complete your Request.

Regards

Team karvy

Feb 01, 2018

Updated by Ketan_shah They have given numbers for customer care officer but that was not at all satisfactory.

As per email instruction I have called on given numbers and to my surprise they have traversed me from one extension to another for more than 7 minutes in 10 minutes call.

and after that as well, issue has been not resolved and they simply say "I need to again try to update online".

I have tried that as well and again have same error.

can i have a solution for this in digital world?