[Resolved]  Karvy — aadhar address update rejected citing invalid documents

I had requested address updation in aadhar card.
I submitted a valid document as given in their website, that is a certificate of address having photo issued by gazetted officer with self attestation also. It was rejected citing invalid document.
My urn no is 0000/00564/18246. Kindly explain why it was rejected even though it was a valid document in the valid format.
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Apr 14, 2019
Complaint marked as Resolved 
Karvy customer support has been notified about the posted complaint.
Verified Support
Mar 13, 2019
Karvy Customer Care's response
Dear Sir/Madam,

We regret the inconvenience caused.

With reference to the above compliant, please share your aadhaar & URN number along with the local language to kfpl.[protected]@karvy.com to enable us to check and resolve it on priority basis.

Thanks & Regards
Team Karvy
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