Karvy Data Management — pf claim issue

Dear sir,

I am worked 3years (Emp id 84798) in karvy data management chennai designated as lead. I left my job on jan 2018 but i can't withdraw my pf amount and i already informed to my process hr.

I am trying to claim my pf amount via online portal. But i didn't able to claim because some issues.

Error msg : your bank kyc is not digitally signed by employer, cannot proceed.

Note : i gave all my details clearly but they updated wrong information. (Ex father name, pan card number)