[Resolved] Karvy — repeated transliteration error when changing address in aadhaar

[Resolved] Karvy — repeated transliteration error when changing address in aadhaar

L lydon89 from Mumbai, Maharashtra

Hi, we are trying to change my mothers address on her aadhaar card vial the Online Updation Facility of the UIDAI website. We have tried 5 times and every time we get the same error "Transliteration Error In Reqest Field" Please note that From our end: (1) The address and other details are correctly entered. (2) The address proof is also correct. The above 2 points were the same when I updated my and my wifes address and they got changed usccessfully in 2 attempts. Was this information helpful? No (0) Yes (0)
Sep 4, 2018 Complaint marked as Resolved Karvy customer support has been notified about the posted complaint. Verified Support Jul 21, 2018 Karvy Customer Care's response Dear SIr / Ma'am, Please share the URN number, Aadhaar number and the language in which the updation is done. Regards Team Karvy Jul 21, 2018 Updated by lydon89 Aadhaar Number is[protected]. We must have tried atleast 5 times. Below are the last 3 attempts as per date URN: 0000/00519/89518 Dated 17/07/2018 URN: 0000/00520/39475 Dated 19/07/2018 URN: 0000/00520/74028 Dated 21/07/2018 (Latest Attempt. Still awaiting a reply on this) Language in which updation is done is ENGLISH and local language is MARATHI. Other members in our family have been successful in getting their address updated with the same details in the 2nd or maybe 3rd attempt . New additional problem we are facing is that we are not receiving acknowledgement number via SMS but we are able to receive OTP via SMS. I have checked with my mobile company and no SMS have been blocked from their end. Jul 21, 2018 Updated by lydon89 Hi, we are trying to change my mothers address on her aadhaar card via the Online Updation Facility of the UIDAI website. We have tried 5 times or maybe more and every time we get the same error "Transliteration Error In Reqest Field" Please note that From our end: (1) The address and other details are correctly entered. (2) The address proof is also correct. Aadhaar Number is[protected]. We must have tried atleast 5 times. Below are the last 3 attempts as per date URN: 0000/00519/89518 Dated 17/07/2018 URN: 0000/00520/39475 Dated 19/07/2018 URN: 0000/00520/74028 Dated 21/07/2018 (Latest Attempt. Still awaiting a reply on this) Language in which updation is done is ENGLISH and local language is MARATHI. Other members in our family have been successful in getting their address updated with the same details in the 2nd or maybe 3rd attempt . New additional problem we are facing is that we are not receiving URN via SMS but we are able to receive OTP via SMS. I have checked with my mobile company and no SMS have been blocked from their end. Jul 24, 2018 Updated by lydon89 Update?? Verified Support Jul 30, 2018 Karvy Customer Care's response Dear Sir/Madam, With reference to the above compliant, we request you to please share your aadhaar number to kcpl.[protected]@kavry.com to enable to us check and get back to you shortly. Regards Team Karvy
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