[Resolved]  Karvy — mf redemption submitted without client consent

Website:

karvy.com

Quote
From: guruprasad pandurangan
Date: sun, sep 17, 2017 at 8:34 pm
Subject: re: apologies for the redemption processed 06.09.2017
To: indira. [protected]@karvy.com
Cc: kumar. [protected]@karvy.com, aldrin. [protected]@karvy.com

Karvy team

Thanks for the reply

I need the compensation for this irresponsible act for the client

I wanted to redeem now as the market is stable

Whatever is the difference in nav, it has to be compensated

I believe karvy team will do the needful

Looking forward for a prompt reply

Regards
Guruprasad pandurangan

On sep 17, 2017 8:00 pm, wrote:
Dear sir/mam,

Greetings from karvy!!

Folio number[protected]
Scheme name: reliance equity opportunities fund growth
Redemption amount: 304067.43/-
Nav: 85.4386
Dated:06.09.2017

Subject: apologies for the redemption processed without client confirmation

We deeply regret for the redemption error, which has been processed without your consent. It was due to miscommunication which has led to this undesirable situation. We greatly value your loyalty with karvy; however the redemption has been processed and cannot be revoked. We from our service team deeply apologize for this mishap.

We assure and promise to make sure this never repeats in future and live up to your expectations as ever.

Please note for dollar queries you can write a mail to aldrin. [protected]@karvy.com
And for inr queries you can mark a mail to dheivanai. [protected]@karvy.com

Please feel free to contact us for any concern.

Thanks & regards,
Indira santosh
Service manager


No:507, 5th floor, lathifa tower, trade centre first,
Sheikh zayed road, dubai, uae-46137
Work : +[protected]


From: aldrin sweety mendonca
Sent: sunday, september 17, 2017 7:45 pm
To: indira santosh
Cc: alok kumar
Subject: fw: your request for redemption o[censored]nits has been processed

Dear indira,

In regards to the mail, please note that due to miscommunication with the reliance amc the redemption was processed for s. Vijayalaksmi without client’s consent. Kindly accept my humble apologies for the same.


Best regards
Aldrin mendonca

Service manager
Unquote

The above email details confirms that the karvy personnel has submitted the redemption form without the client consent which has incurred a monetory loss of around ir10000

Karvy has not responded