[Resolved]  Karvy — poor customer service by mr. saurav goyal (representative) from karvy ludhiana

Address:141002

I"himanshu garg" has opened a trading account few months back in karvy ludhiana as my mother and sister were existing clients from last one decade. My client id is 02412532. I am already having demat account at icici direct and was very enthusiastic to build a long term relation with karvy but from day one mr. Saurav goyal poor attitude and response towards service has created a bad impression about the company as i am working in govt service sector, i ignored number of times thinking that he will improve his service but my patience losses today as i suffered six months because of his poor service. As my mother and sister are old clients they provided me da slipd to tranfers the shares to my account as they don't get enough time to review the stocks. My mother and sister came several times to the office personally but he least bothered to attend and moreover my sister personally gave axis bank cheque (Margin money) and kyc documents for updating rekyc details but he never responded to it. Whenever, i call he has never picked the phone or if busy never call back. I request the competent authority to take appropriate action against the staff as he has already created a big reputational, financial risk to the company.

Yours faithfully
Himanshu garg
Was this information helpful?
No (0)
Yes (0)
Dec 17, 2018
Complaint marked as Resolved 
Karvy customer support has been notified about the posted complaint.
Verified Support
Nov 16, 2018
Karvy Customer Care's response
Dear Sir/Madam,

With reference to the above complaint, We have tried to call your registered mobile number so many times, But you are not answering the call. We request you to provide your alternate number to kcpl.[protected]@karvy.com for further assistance.

Regards
Team Karvy
Complaint comments 

Comments

I am unable to update the address of my adhar card no[protected]. I got an sms back in my no [protected] saying that there is a transliteration error .my request no is 0000/00539/54895.
Would be grateful if my address in update.I had even submitted my bank account passbook for necessary changes.
How I and my family get refund of our money back?
Me and my family is golden forest investors. For the money deposited by me and my family we don't have any receipt. Please tell us how can we get our money back and what documents are required.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Karvy
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    74%
    Complaints
    1669
    Pending
    0
    Resolved
    1230
    Karvy Phone
    +91 40 2331 2454
    Karvy Address
    Karvy House, No. 46, 8-2-609/K, Avenue 4, Street No. 1 Banjara Hills, Hyderabad, Andhra Pradesh, India - 500034
    View all Karvy contact information