[Resolved]  Karvy — problems with aadhar card update

Hello,

I have been trying since many days to get my address changed in my Aadhar card but despite many attempts, have still not been able to. The first few tries were rejected citing a "Transliteration error" but after a few edits to places I thought might have been causing the issue, it finally went through. Now, however, it seems to be stuck at a rather frustrating part of the process: Enrollment.

My URN number is:[protected]
Enrollment ID: 0000/00519/41537 14/07/2018 14:02:32

I first got the message saying it has been sent for further processing on Saturday, the day of application, and then another on Sunday telling me the VID. I entered the same on the status checking page and it said "This enrollment is under process. Please check again after a few days". Fair enough as it had only been a day (even though that's exactly what was claimed as Karvy's projected processing time on the BPO selection page)

Anyway, it has now been over two days and it still says the same thing. No updates. My father had his address changed a few days before I did and he could download his updated e-Aadhar in a day. I was hoping this could be true for me too as I need it rather immediately to open a bank account but with all the transliteration errors (errors that were not listed for my father, even though his new address was the same as mine) it has been a very long time already.

Please look into this. Any quick action would be incredibly helpful and appreciated. Thank you
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Jul 17, 2018
Complaint marked as Resolved 
The company replied with an email "[email protected]" and asked for more details to be sent there for review. My card was updated without me needing to do that. It just took a bit more time than expected.
Karvy customer support has been notified about the posted complaint.
Verified Support
Jul 17, 2018
Karvy Customer Care's response
Dear Sir/Madam,

With reference to the above compliant, please provide your aadhaar numbers along with the local language to kcpl.[protected]@karvy.com to enable us to check and get back to you shorly.

Regards
Team Karvy
Complaint comments 

Comments

My request (0000/00519/14913) has got rejected due to transliteration error though there was no mistake from my end. my AADHAAR no is as follows
[protected].

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