Kaveri Travels — did not allow me to travel

Address:	G-3, Venkateswara Homes, Rd no.11, West Venkatapuram, Alwal, Scunderabad, Hyderabad, Andhra Pradesh, 500015
Website:	goibibo, kaveri travels

I booked a ticket from vishakhapatnam to hyderabad on 13.03.2020 when the bus came i was informed that there is a gender mistake which i could not find while booking the ticket, i selected a seat no 5 and confirmed but it was changed to seat no 8 and they denied me to enter i was shocked and they (Bus driver and other person) did not allow me to speak or tell any thing i have all proofs of id and name, but they told me to get down first they did not give any alternate to travel no option was given i was on road without help, with high tension and high cost i could reach hyderabad at 4 pm today ie 14.03.2020 i suffered a lot and lost money due to the helplessness from your side please give the refund for which i didn't travel and suffered i am sending the attachments. If gender change is there it was a mistake and it is not a crime, for which you can not earn money and there no big reason for not refunding, i am claiming for refund for the part where i did not travel, please initiate refund process and reply, please think about the situation which i faced. Thank you!