Kaveri Travels — staff rude behavior

I suffered a lot with kaveri travels staff behavior mainly with attendent and driver. he abusive me very badly due to 5 minutes late. i requested them a lot i was stuck in traffic but they said we want leave you can back to home. i was mentally tortured by them even they didnt pick the call. i requested them.Kaveri Travels bus details

BusNo: MP41P3999
ServiceNo: KBNG-703

kindly suggest me whom to be contact. We are humans but no one understand the problem