[Resolved] Kaya Skin Clinic — appointment issues

Ansh 77

from Mumbai, Maharashtra

Address:	400064
Website:	Kaya.com

I have had booked a package more than 5 months ago for a service, now i am unable to get appointment at kaya infinity malad centre. Multiple times they denied service, saying, all slots are booked.
Each session requires not more than 1.5 hrs
This is definitely worst customer care exp with kaya, wherein that take compete amount in advance i. After that, continuously deny appointment itself for the service.

Manager ove infinity centere said that i need to book an appointment a month ago, which is highly difficult.. I requested them for any eveninf or next day slot, to that also that said that it's not possible and denied assisting in this.
Dealing with client in such a way, who has been taking services for last five to six years... Is nof at all per norms od reputed company and would not be recommended by me to others

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Nov 9, 2018

Complaint marked as Resolved

Kaya Skin Clinic customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2018

Kaya Skin Clinic Customer Care's response Hi Ansh, we regret the inconvenience caused to you. Customer satisfaction is our top priority. We would request you to please message us with your contact details. We will have someone from our service quality team get in touch with you to resolve your grievance. Thank You.

Verified Support

Oct 02, 2018

Kaya Skin Clinic Customer Care's response Hi Anuja, thank you for your contact details. In case you have different details registered with us, we would request you to share those as well as it will be easier for our service quality team to locate you in our system. Thank you

Verified Support

Oct 09, 2018

Kaya Skin Clinic Customer Care's response Dear Ms. Anuja, our clinic manager at the Infiniti 2 Malad Kaya Clinic has been trying to connect with you over a call. However she has been unable to speak with you as the calls were not responded. We request you to kindly advice a suitable call back time. Thank you.

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Comments

Bhavanaw

from Mumbai, Maharashtra

I am availing Kaya services from Seawoods clinic since it opened here. First four sessions were good enough but later they started showing tantrums for giving appointments. It’s really ridiculous that after paying lump sum amounts in advance, they are simply giving appointment as per thier convenience. If Kaya has this many customers, and not able to manage, better refund the money.