[Resolved]  Kaya Skin Clinic — bad services and cheated on reward points

Address:

Mumbai City, Maharashtra

I took full body laser package in 2015 and paid some 2 lakh rs to kaya ghatkoper clinic. I told while joining that i dont stay in india so i cannot come regularly and i was told by the staff and doctor that it will not have any impact and my hairs will go away and any next to minimal hairs left might require few maintenance sessions. Also i was granted reward points worth 11000 rs and was told they are lifetime points that never expire. I got my sessions completed in a span of 2 yearss and finally i am left with 3-4 times more hair growth in few body parts (Specially my face) which has left me in very embarrasing situation. When i complaint against this to the customer care, archana rane from customer care talked to me and was very rude and blunt. She said she cannot do anything and asked me to talk to the doc. I consulted kaya doctor at kandivali and she told the ghatkopar doctor did not tel me the correct thing and since i got my treatment done in long span and was not regular so i am facing all hair issues. This was kaya’s fault and when i again talked to archana rane, she was again rude and said she cant help and thats the only solution.
On top of that when i thought o[censored]sing my reward points to convert into maintenance session i was surprised to know that all my points have expired without any notification. Again archana rane came to picture and she was rude and do not know how to talk to customers. I told i have some 10k-11k worth rs points and and she said she will give me coupon for it as its kaya’s issue they did not inform me and i was told my points wont expire. I made a mistake here as after telling that points are worth 10-11k rs i also told some 10k points must be there instesd of 100k. Now when i asked fo my coupons she says that she can give me just 1000 rs worth coupons. Policy have changed and all other excuses. I dont understand how its my fault that policy has changed and i was not even notified about it. When i had clearly told my points are worth 10 to 11 thousand rs how can she say its my fault and she cannot help me. She was extremely rude and i dont understand how come kaya lets sych peope do the customer facing. I asked her for escalation matrix and she told i will recieve a call and after so many hours also i have not got any call.
This shows kaya is clearly cheating its customers making false promises and on top of that asking me that where is it written points wont expire.
Wont suggest kaya to anyone and would put my horrible experience over all social media’s unless kaya resolve this issue and return me my money.
Horrible experience by a very dissapointed customwr
Deepa