| Address: | 110016 | | Website: | www.kaya.in |
Me and my sister took a painless laser treatment for full body in 2014. We took few services but all were not too frequently. When i recently visited on 25 july at kaya green park, new delhi (Where my treatment was going on) to book an appointment. They said they don't have any such account on our name for any full body. I told them few months when i same it was all there and i bloody have paid lacs for the services. Their reply was even more shocking the lady said mam they all have made frauds and the entire staff has been terminated, thrown out of kaya and i was like what do you mean. They said mam we cannot assure you but we will check with our bombay team and will get back. I went back to them a week later saying no one has get back to me. So i requested them to check the files that you maintain for the full body laser clients. She said will check and will inform. Again when i went to them after 10 days the lady said we don't have any file with such names. I was like i can still digest if would have said that you dont have one file but how come you don't have file of people with 2 different names. She said mam we don't have. We have checked all the files. All data is with us but yours. And since then i am chasing them like crazy everywhere. I mailed them where there was no revert not even an acknowledge mail. On twitter, fb. But only response i get there was (Below) and that too when i ping them on their page.
"we at kaya believe in delivering flawless beauty and hair services. Sincere apologies if you have had an unhappy experience with us. We request you to share your complain and contact details here and someone from the sq team will definitely get back to resolve your grievance. We assure you flawless treatment in the future."
Please help.
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