[Resolved] Kaya Skin Clinic — cheating and misleading customer

Nitika Joneja

from Gurgaon, Haryana

Address:

122002

The clinic at galleria market gurgaon is only concerned about meeting their sales targets and cheating and misguiding their customers. The clinic managers (Kavita and chanda) are also of no help. They only know how to make money. I had paid full amount for the package but later in between the sessions i was informed that there is a pending payment and without clearing the pending payment i cannot consume those sittings. It happens with me twice. I had to pay unnecessarily extra money. Even after paying extra money my packages were deleted. I have no option left other than filing dispute with the bank and taking legal action against them

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Feb 8, 2019

Complaint marked as Resolved

Kaya Skin Clinic customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2019

Kaya Skin Clinic Customer Care's response Hi Nitika Joneja, we regret the inconvenience caused to you. Customer satisfaction is our top priority. We would request you to please message us with your contact details. We will have someone from our service quality team get in touch with you to resolve your grievance. Thank You.

Jan 04, 2019

Updated by Nitika Joneja [protected]@yahoo.co.in
Phone no - [protected]

Verified Support

Jan 04, 2019

Kaya Skin Clinic Customer Care's response Hi Nitika, Request you to please give us 48 hours to give you an update on this.

Verified Support

Jan 08, 2019

Kaya Skin Clinic Customer Care's response Dear Ms. Nitika,

Greetings from Kaya!!

We regret any inconvenience that may have caused you.

As per our telephonic conversation, we wish to inform you that there is no outstanding amount against your invoice number - INV7390, dated – 02nd November 2018.

At Kaya, we are continuously innovating to ensure that our clients enjoy the best in class experiences thus, we assure you that your concern had been noted and shared with the concern Clinic Team and Area Manager for consideration and corrective action as deemed necessary.

Should you require any assistance do write back to us and we will be happy to help.

Ms. Nitika, we value you as our customer and we look forward to your continued patronage.